Terms & Conditions
1. Acceptance of Terms
By accessing, browsing, or purchasing from [Store Name] ("we", "us", "our"), you agree to be bound by these Terms & Conditions and all applicable laws of India. If you do not agree with any of these terms, please do not use this website or place an order.
We reserve the right to modify these terms at any time. Updated terms will be posted on this page with a revised date. Continued use of the site after changes constitutes acceptance of the updated terms.
2. Business Information
Business Name: [Full Legal Name / Trade Name] Address: [Full address, City, State, PIN] GSTIN:[GSXXXXXXXXXXXXXXXXX] Contact Email: [support@yourstore.com] Phone: [+91-XXXXXXXXXX]Operating Hours: Monday–Saturday, [10 AM – 6 PM IST]
3. User Eligibility
By using this website, you confirm that:
- You are at least 18 years of age, or are using the site under the supervision of a parent or legal guardian
- You have the legal capacity to enter into a binding agreement under Indian law
- All information provided by you is accurate, current, and complete
We reserve the right to refuse service, cancel orders, or close accounts at our discretion.
4. Account Registration
Creating an account is optional; guest checkout is available. If you choose to create an account:
- You are responsible for maintaining the confidentiality of your login credentials
- You are responsible for all activity under your account
- You must notify us immediately of any unauthorized use
- One account per individual or household
5. Product Descriptions, Images & Accuracy
We make every effort to accurately describe and photograph our products. However:
- Colors may appear slightly different on screen due to monitor settings and photography lighting
- Product dimensions are approximate and may have slight variance (±5%)
- Handcrafted items may have minor natural variations in texture, color, or finish — these are not defects
- We reserve the right to correct any errors in product descriptions, images, or pricing at any time
- We do not warrant that product descriptions or other content is accurate, complete, or error-free
6. Pricing & Taxes
- All prices are displayed in Indian Rupees (INR)
- Prices are inclusive of GST unless stated otherwise
- Prices are subject to change without prior notice
- In the event of a pricing error, we reserve the right to cancel orders placed at incorrect prices and issue a full refund
- Shipping charges are additional and displayed at checkout
7. Order Placement & Acceptance
Placing an order constitutes an offer to purchase. Your order is not confirmed until you receive an official order confirmation from us via email or WhatsApp.
We reserve the right to cancel or refuse any order for reasons including but not limited to:
- Product unavailability or stock errors
- Pricing errors or suspected fraudulent activity
- Incomplete or unverifiable address
- COD verification failure
In case of cancellation by us, a full refund will be issued within [5–7] business days.
8. Payment
We accept the following payment methods: UPI, Credit/Debit Cards, Net Banking, Wallets (Paytm, PhonePe, etc.), Shop Pay, and Cash on Delivery (COD).
- All online payments are processed through secure, PCI-compliant payment gateways ([Razorpay / Shopify Payments])
- We do not store your card or bank details
- COD is subject to verification and is available up to ₹[X,XXX]
- Failed payments: your bank may hold the amount temporarily; contact your bank if the amount is not released within [5–7] business days
9. Shipping & Delivery
Please refer to our Shipping Policy for full details on delivery timelines, charges, tracking, and COD terms. Risk of loss and title for products passes to you upon delivery by our courier partner to the shipping address provided.
10. Returns, Exchanges & Refunds
Please refer to our Return & Refund Policy for complete terms. By placing an order, you agree to the return eligibility conditions, non-returnable item list, and refund timelines stated therein.
11. Intellectual Property
All content on this website — including but not limited to text, product descriptions, images, photographs, logos, graphics, brand elements, and the store name — is the exclusive property of [Store Name / Legal Entity Name] and is protected under Indian and international copyright and trademark laws.
You may not reproduce, distribute, publish, display, or use any content from this site without prior written permission.
12. User Conduct
By using this website, you agree NOT to:
- Provide false, inaccurate, or misleading information during checkout
- Place fraudulent orders or misuse the COD facility
- Attempt to access restricted areas of the website
- Interfere with or disrupt the functioning of the website
- Use the website for any unlawful purpose
- Copy, scrape, or reproduce any content without permission
- Resell products purchased from our store without prior written authorization
13. Limitation of Liability
To the maximum extent permitted by applicable law:
- [Store Name]'s liability for any claim arising from a purchase is limited to the value of the product(s) ordered
- We are not liable for indirect, incidental, special, or consequential damages arising from use of the website or products
- We are not responsible for delays caused by courier partners, weather, natural disasters, government actions, or any force majeure event
14. Indemnification
You agree to indemnify and hold [Store Name] and its team harmless from any claim, demand, loss, or damage (including legal fees) arising out of your violation of these Terms or your misuse of the website.
15. Third-Party Links & Services
Our website may contain links to third-party websites (payment gateways, social media, logistics partners). These are provided for convenience only. We are not responsible for the content, privacy practices, or terms of any third-party website. Visiting third-party links is at your own risk.
16. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from or related to these terms or use of the website shall be subject to the exclusive jurisdiction of the courts located in [City, State, India].
17. Dispute Resolution
We encourage you to contact us first at [support@yourstore.com] or [+91-XXXXXXXXXX] to resolve any concerns amicably. We will make every effort to resolve issues within [7–10] business days. If unresolved, disputes may be escalated through appropriate legal channels as per Indian law.
18. Changes to Terms
We reserve the right to update or modify these Terms at any time. The revised version will be posted on this page with the updated date. It is your responsibility to review these Terms periodically. Continued use of the website constitutes acceptance of any changes.
Last Updated: [Date]