Return & Exchange Policy


1. Return & Exchange Eligibility

You may request a return or exchange within 7 days from the date your order is delivered.

To be eligible for a return or exchange, the product must:

  • Be unused, unworn, unwashed, and free from stains, perfume, damage, or any signs of use.
  • Have all original tags, labels, and accessories intact.
  • Be returned in its original packaging.
  • Be in the same condition as it was delivered.

Please Note:
Shiv Kripa reserves the right to reject any return or exchange request if, upon inspection, the product does not meet the above eligibility criteria.

2. How to Request a Return or Exchange

To initiate a return or exchange:

  1. Visit our website.
  2. Navigate to Support → Return & Exchange.
  3. Submit your request by providing:
    • Your Order ID
    • The reason for your return or exchange request

Important: Requests submitted after the 7-day return window may not be accepted.

3. Refund Policy

At Shiv Kripa, refunds are not credited back to the original payment method.

Instead, approved refunds will be issued as a Store Coupon Code equivalent to the eligible refund amount.

Store Coupon Terms

  • Valid for 1 year from the date of issue.
  • Redeemable only on the Shiv Kripa website.
  • Valid for one-time use only.
  • Cannot be exchanged for cash.
  • Cannot be transferred to another person.
  • Expired coupons cannot be reissued.

4. Return & Exchange Processing Fee

A ₹150 processing fee is applicable for every approved return or exchange request.

This fee covers:

  • Reverse pickup
  • Quality inspection
  • Logistics and handling charges

5. Reverse Pickup

Once your request is approved:

  • A reverse pickup will be scheduled through our courier partner within 2–3 working days.
  • You do not need to arrange or pay for return shipping separately.
  • Please ensure that the product is securely packed in its original packaging before handing it over to the courier partner.

If reverse pickup is not available in your location, our customer support team will guide you through an alternative return process.

6. Quality Inspection

Every returned product undergoes a thorough quality inspection upon arrival at our warehouse.

Your return or exchange will only be processed after the inspection confirms that the product meets all eligibility requirements.

Returns may be rejected if the product:

  • Shows signs of use or wear
  • Is washed, damaged, or altered
  • Has missing tags or labels
  • Is not returned in its original packaging
  • Is missing any accessories originally included with the product

If a return fails the quality inspection, the product may be shipped back to the customer.

7. Exchange Policy

Once your returned product successfully passes the quality inspection:

  • Your replacement product will be dispatched at the earliest.
  • Exchanges are subject to product availability.
  • If the requested product, variant, or size is unavailable, a Store Coupon Code equal to the eligible amount will be issued instead.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through the Support section on our website. We're always happy to assist you.
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