Return & Refund Policy

1. Our Commitment

At [Store Name], we take pride in the quality of every item we offer. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read this policy carefully before placing an order.

2. Return & Exchange Window

You may request a return or exchange within [7] days of the delivery date. Requests made after this window will not be accepted, except in cases of manufacturing defects or wrong items sent.

3. Items Eligible for Return / Exchange

The following items are eligible for return or exchange:

• Deity dresses (poshak) — only if there is a sizing issue, manufacturing defect, or wrong item received
• Shringar items (if wrong item received or manufacturing defect)
• Murti and furniture — if damaged in transit or wrong item sent
• Puja accessories — if wrong item sent

All returns/exchanges are subject to the conditions listed in Section 5.

4. Items NOT Eligible for Return / Refund

The following are strictly non-returnable and non-refundable:

• Consumable items: Attars/ittar, camphor, doop, hawan samagri, sindoor, chandan, cotton wicks, oils, guggal, loban
• Customized or personalized orders
• Items marked as Final Sale, Clearance, or non-returnable on the product page
• Items not in original condition (washed, used, altered, or without packaging)
• Sacred malas (Rudraksha, Lal Chandan) once removed from sealed packaging
• Intimate accessories (worn items)
• Items for which no unboxing video/proof is available in case of damage claims
• Delivered items for which the return window has passed

5. Conditions for Return Acceptance

For a return to be accepted, the following conditions must be met:

• Item must be unused, unwashed, and in original condition
• All original tags, labels, and packaging must be intact
• Return must be initiated within the [7-day] window from delivery
• Proof of purchase (order ID) must be provided
• For damaged/wrong item claims: clear photos or an unboxing video must be submitted
• Items must be returned in the original packaging or equivalent protective packaging

We reserve the right to reject returns that do not meet these conditions.

6. How to Initiate a Return or Exchange

Step 1: Contact us within [7 days] of delivery via:

• WhatsApp: [+91-XXXXXXXXXX]
• Email: [returns@yourstore.com]
• Phone: [+91-XXXXXXXXXX] (Mon–Sat, [10 AM – 6 PM])

Step 2: Share the following:

• Your Order ID
• The item(s) you wish to return/exchange
• Reason for return
• Clear photos or unboxing video (mandatory for damage/wrong item claims)

Step 3: Our team will review your request within [24–48 hours] and confirm eligibility.

Step 4: If approved, we will arrange a pickup (in select cities) or advise self-ship to our warehouse address.

Step 5: Once the item is received and quality-checked, your exchange/refund will be processed.

7. Exchange Policy

• Exchanges are offered for a different size or colour of the same product, subject to stock availability
• If the desired item is not in stock, we will offer store credit or a refund
• If the exchange item has a higher value, you will need to pay the difference
• If the exchange item has a lower value, the difference will be issued as store credit
• Only one exchange per order is permitted

8. Refund Policy

Refund Timelines (after item is received and quality-checked):

For COD orders, you will be asked to provide your bank account details (account number, IFSC) for the refund transfer. We do not issue cash refunds.

Store credit is also available as an alternative and is processed immediately after QC approval.

Shipping charges are non-refundable unless the return is due to our error (wrong item, manufacturing defect).

9. Cancellation Policy

Before Dispatch: Orders can be cancelled within [X hours] of placement for a full refund. To cancel, contact us immediately via WhatsApp or email with your Order ID.

After Dispatch / In Transit: Orders that have already been dispatched cannot be cancelled. You may refuse delivery and initiate a return once it is returned to us. In this case, shipping charges (both ways) will be deducted from the refund.

COD Orders After Dispatch: Refusing delivery of a COD order without a valid reason may result in your account being flagged for future COD restrictions.

10. Wrong / Defective / Missing Item

If you receive a wrong, defective, or incomplete order:

• Report within [24–48 hours] of delivery
• Mandatory: Provide photos/unboxing video clearly showing the issue
• We will arrange a free replacement or full refund at our cost
• No return shipping charges will apply in these cases

11. Return Shipping

• If the return is due to our error (wrong/defective item), we will arrange a free pickup or reimburse self-ship costs (up to ₹[X]) upon submission of courier receipt
• If the return is for other reasons (size exchange, change of mind), the customer bears return shipping costs
• Please use a trackable shipping method. We are not responsible for items lost in return transit if sent without tracking