Shipping Policy

At Shiv Kripa, we are committed to delivering your orders safely, securely, and on time. We work with trusted courier partners to ensure a smooth and reliable shipping experience for customers across India and selected international destinations.

1. Shipping Coverage

Within India

We deliver to all serviceable pin codes across India through our trusted logistics partners.

International Shipping

We also offer international shipping to selected countries. Shipping availability and charges are automatically calculated during checkout based on your delivery destination.

2. Order Processing & Dispatch

  • Orders are generally processed and dispatched within 2–3 business days after successful order confirmation.

  • During festivals, sale events, public holidays, or unforeseen operational circumstances, dispatch timelines may be slightly extended.

  • In the event of a significant delay, our team will notify you using your registered email address or mobile number.

3. Shipping Charges

Domestic Orders (India)

  • FREE Shipping on all orders with a cart value of ₹1,000 or above.

  • For orders below ₹1,000, a standard shipping fee will be calculated and displayed at checkout before payment.

Shiv Kripa reserves the right to modify shipping charges or free shipping eligibility during promotional campaigns, special offers, or limited-time events. Any applicable shipping charges will always be displayed before an order is placed.

International Orders

Shipping charges for international orders are calculated based on:

  • Destination country

  • Package weight and dimensions

  • Courier partner rates

The applicable shipping charges will be shown during checkout before payment is completed.

4. Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS containing:

  • Courier partner details

  • Airway Bill (AWB) / Tracking Number

  • Shipment tracking link (where applicable)

You can use these details to track your shipment until it is successfully delivered.

5. Estimated Delivery Timelines

India

Orders are generally delivered within 7–10 business days after dispatch, depending on your delivery location.

International Orders

International orders are typically delivered within 10–15 business days after dispatch. Delivery timelines may vary depending on:

  • Customs clearance procedures

  • Local courier operations

  • Destination country regulations

Please note that all delivery timelines are estimates and are not guaranteed.

6. Customs, Duties & Taxes (International Orders)

Unless otherwise specified, international shipments are dispatched on a Delivery Duty Unpaid (DDU) basis.

Customers are solely responsible for paying any applicable:

  • Customs duties

  • Import taxes

  • VAT/GST

  • Local government charges

  • Clearance fees

Failure to pay applicable customs charges may result in the shipment being delayed, returned, or abandoned by customs authorities. In such cases, shipping charges and customs-related expenses are non-refundable.

7. Delivery Delays

While we strive to deliver every order within the estimated timelines, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Adverse weather conditions

  • Public holidays

  • Natural disasters

  • Courier network disruptions

  • Customs clearance delays

  • Government restrictions

  • Strikes or transportation issues

  • Remote or inaccessible delivery locations

Shiv Kripa shall not be held liable for delays arising from such circumstances.

8. Incorrect Address & Failed Deliveries

Customers are responsible for providing a complete and accurate shipping address while placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

Our courier partners generally make up to three delivery attempts. If the shipment cannot be delivered due to:

  • Customer unavailability

  • Refusal to accept the shipment

  • Incorrect or incomplete address

the package will be returned to Shiv Kripa.

Re-dispatch Policy

  • Customers requesting re-dispatch of a returned shipment may be required to pay an additional shipping charge of ₹250 before the order is shipped again.

  • For Cash on Delivery (COD) orders, re-dispatch will only be processed after the full order value along with applicable shipping charges has been paid in advance.

9. Damaged, Missing or Lost Shipments

Every order is carefully inspected and securely packed before dispatch.

If your package appears to be damaged during transit, if any item is missing, or if you receive an incorrect product, please contact our Customer Support team within 48 hours of delivery.

To help us investigate and resolve the issue, you may be asked to provide:

  • Clear photographs of the product and outer packaging

  • An unboxing video (recommended)

  • Your Order ID

After verification, Shiv Kripa will provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Contact Us

If you have any questions regarding shipping, delivery, order tracking, or dispatch timelines, please contact our Customer Support team through the Support section available on our website.

We are always happy to assist you.
Contact Us